Chairman’s Blog: the Growing Role of FOS in Redress Policy for Gambling Consumers
IBAS Chairman Andrew Fraser observes that the lack of a gambling ombudsman forces the Financial Ombudsman Service and banks to develop policy on responding to claims for redress.
Safer Gambling Week: Panel Perspective
IBAS adjudicator John Cobb reflects on themes emerging from the GB gambling industry’s Safer Gambling Week 2024.
Transparency and Fairness in Safer Gambling Policies
Recent IBAS case study involving a safer gambling initiative, a technical error and a claim of unfair treatment.