Our business operates in multiple locations? Do I have to register each site individually?
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No. You only need to register each different trading name, not every physical location. Online businesses should generally be registered using the website/domain trading name, while land-based businesses use the trading name itself.
How will I log into the IBAS website to update our records or review the progress of ongoing disputes?
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Each approved company user will have a username with a password and PIN protected account. IBAS recommends that access is limited to a small, trusted group and that passwords are changed frequently – and at least whenever relevant staff change.
Can I set up accounts for colleagues to be able to login?
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Yes, it is possible to set up multiple user accounts for each company. We will ask you to nominate who you wish alerts/prompts relating to active cases should be sent to.
Will the benefits of the new site updates take effect as soon as I register?
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What steps do I have to follow to complete the registration process?
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Our Business Relationship Manager will contact you to guide you through the process. We will ask you to complete a registration form, to supply a copy of your consumer facing rules or terms of business, to sign an agreement with IBAS and then to pay your first year’s registration fees.
What happens if we choose not to complete this process?
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– We risk recording that you are running businesses or brands that are no longer operational
– You will not be able to benefit from logging in to be able to view a record of your previous disputes or progress updates on disputes which are ongoing.
Why haven’t my changes been applied to the directory of ibas-registered operators on the ibas website?
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Some directory changes are handled manually by IBAS. Ultimately, registration changes such as adding, removing or editing trading names are intended to update the website directory directly, but please allow at least 48 hours to allow the changes to take effect.
As a racecourse/stadium, do I need to register separate betting outlets individually?
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Will you have separate directories concerning different licensed territories?
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Our intention is to list all registered operators in one searchable directory, regardless of where they operate or hold licences. This is because we anticipate accepting registrations from businesses which operate in multiple jurisdictions and we see no need to make the directory more complicated or confusing than it needs to be.