How can we help?
Our expert adjudicators will consider the facts of your dispute. They will look at the terms and conditions or game rules which governed your bets and gather all of the information they need to satisfy them of exactly what happened. Our ADR process will take into account local laws or regulations referred to by the consumer or business, but above all else we will be looking to resolve the matter in a way that we consider to be fair and reasonable.
To learn more visit here.
Do I have a claim?
Use our Claims Wizard to see whether IBAS may be able to help resolve your dispute.
For Consumers
Before submitting a complaint form, find helpful tips in our General Consumer Advice section, especially if it’s your first time disputing a gambling transaction.
For Businesses
Our dispute avoidance advice can help you prevent customer complaints. Take a look to avoid potential issues.
Latest News
Catch up with the latest News, Features and Press Releases from IBAS
IBAS Approached by Rule-Comparison Initiative
IBAS’s Jim Cremin reflects on a new website designed to provide at-a-glace comparison between the differing rules of leading sports betting providers.
Spygate: The Repercussions for Football Clubs and Bettors
IBAS Panel Member Kevin Pullein reflects on how the dramatic twist to the 2025/26 Championship play-offs affected three clubs and many more bettors.
