How much does it cost to register with IBAS?
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IBAS has a range of annual registration fees depending on the type of business, but the majority of our charges for online operators are volume based. Current fee bands are shown on the Operator Registration page.
We charge first year’s fees based on a best reasonable estimate of workload and future years fees are based on the volume of in-scope cases processed during the previous calendar year.
What do I need to do in order to become and remain registered with IBAS?
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Operators need to complete the application form, agree to IBAS Terms and Conditions, provide their current Terms and Conditions and keep IBAS informed of updates.
They must also nominate an appropriate contact for customer disputes and respond promptly to IBAS enquiries, ideally within 7 days and no later than 28 days except in agreed special circumstances.
What experience does IBAS have of gambling ADR?
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IBAS has been adjudicating on betting and gaming disputes since 1998. We have considered over 110,000 cases for formal dispute resolution and provided informal advice to tens of thousands of further enquiries from consumers and businesses.
We are a government-approved UK dispute resolution service, also formally approved to provide ADR by the Curacao Gaming Authority and with positive working relationships with other regulatory authorities.
How does IBAS assess whether rules and terms are unfair?
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IBAS bases its judgement largely on its knowledge and experience of betting and gaming. However, we also take into account applicable local regulation and legislation.
We do not claim to be legal experts, but we review relevant gambling case law and apply it where we believe it appropriate and necessary to do so.
The starting point of any ADR process is to consider whether the disputed incident has been handled fairly and reasonably based on all available evidence.
Are IBAS adjudications binding on licensed gambling operators?
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Our current approach is that our decisions are binding on any business up to the value of $10,000. In cases with a higher value, the business and consumer may still use IBAS to attempt to find amicable resolution – and in most circumstances we find that businesses will still act on our rulings – but we accept that the business reserves its right to require the matter to be tested in court.
Can an operator appeal against an IBAS ruling?
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Yes, but only in limited circumstances. An appeal must be made within 20 days of the decision being published and must identify a factual error or provide relevant new evidence that was unavailable when the case was first considered.
IBAS does not review decisions simply because either party is unhappy with the outcome.